Refund Policy

Pro licenses come with a 30-day, no-questions-asked refund window from the date of purchase. If a Tool isn't working out for you within that window, email us at the address below with your order email (or the receipt you received) and we'll refund the purchase — no need to justify why.

Refunds are returned to your original payment method for the full amount you paid, including any sales tax or VAT that was collected. You can ask us, or contact Link support (https://support.link.com), which handles payment support for purchases made through Stripe's Managed Payments. A refund typically appears on your statement within 5–10 business days, depending on your bank or card issuer.

Requests made after the 30-day window are reviewed case by case — contact us and we'll do our best to find a fair outcome.

This refund policy governs money back on a purchase only. It doesn't expand, waive, or otherwise affect the Limitation of Liability in our Terms of Service — a refund isn't an admission that a Tool caused any damage or data loss.

support@cadxchange.net